We want you to get the perfect fit the first time. Please refer to our Size Guide found on every product page. If you are between sizes or need specific measurements, contact us and our team will be happy to provide personalized advice.
We take great pride in our quality control, but if an item arrives in less-than-perfect condition, please notify us within 14 days of delivery. Visit our Support Portal to upload a photo and description of the fault. We will prioritize a replacement or a full refund for you.
We strive to display our products as accurately as possible. However, due to variations in monitor settings and studio lighting, the actual color may vary slightly from what you see on your screen.
VYBN is happy to refund within 15 days for any unsuitable items, provided they are unworn, unwashed and in a resalable condition. To return to our warehouse, log in to our returns portal and let us know what you want to return and why.
Once we have processed your return in our warehouse, we will send you an email as notice of cancellation. If you have not received your return email after 14 days, please contact us with your order number.
You will be refunded to the same payment method you used to make the purchase. Please allow up to 14 days for your refund to be issued.
We accept all major Credit/Debit cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm), and Net Banking. Secure processing is handled via our encrypted payment gateway.
Yes, COD is available for most pin codes across India. A small convenience fee may apply to COD orders to cover additional logistics costs.
Absolutely. VYBN uses industry-standard SSL encryption and does not store your card details. All transactions are processed through secure, PCI-compliant payment partners.
Don't worry. This usually happens due to a bank timeout. The amount is typically auto-refunded by your bank within 3-5 business days. If not, please email support@vybn.com with your transaction details.