Privacy Policy

This Privacy Policy describes the kinds of personal information that VYBN (which operates at https://vybn.zingbizz.com/) may gather about you during your interactions with us and how we handle that information. Any references to 'VYBN,' 'we,' 'us,' or 'our' in this Privacy Policy refer to the website's operator.

This Privacy Policy applies if you use our apps, buy any products from VYBN, or visit our websites or social media pages, this privacy statement is applicable. When you visit our websites or social media pages, create an online account with us, join our loyalty program, get in touch with us, sign up for our newsletter, buy any of our products, or download and create an account for our apps, we may gather, use, store, and transfer various types of personal data about you.

For the purposes of data protection laws, VYBN is the 'data controller' with regard to your personal information. We are dedicated to safeguarding your personal information because we value your privacy. We'll make sure that this Privacy Policy is followed when storing and using your personal information.

Our website and app are not intended for children (anyone under the age of 18), and we do not knowingly collect data relating to children. If we learn we have collected or received personal information from a child under 18, we may delete that information.

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights over your data, please do not hesitate to contact us by one of the following methods:

• By email: support@vybn.com

• Website: https://vybn.zingbizz.com/

Any information that can be used to identify a specific person is considered personal data. We handle various types of personal information about you, which we have categorized as follows:

• Identity data: information that can be used to identify you, such as your name, title, username, gender, and date of birth.

• Contact information: your phone number, email address, billing address, and delivery address.

• Purchase data: details about the products you have bought from us, such as how often you have bought them, what discount codes you have used, how much you have spent, and any activity related to your loyalty program.

• Security information: We store your login password in an encrypted file for your protection.

• Customer service data: details about how you communicated with our customer support representatives via social media, online chat, phone, or email.

• Financial data: information about your bank account and credit card information that we gather when you buy a product from us.

• Review data: information you give us when you give us feedback or a review of our goods or services.

• Marketing data – When you sign up to receive our newsletter or other marketing communications, we collect marketing data.

• Technical data – electronic info automatically recorded, such as IP addresses, access data, type of browser used, and location.

• Usage data - this is information relating to our sites or our app, and the way that you use it, including the items viewed or contained in the shopping basket.

• Social Media data – data that you provide to us directly or that we have access to when you are connected with us.

We collect your data in the following situations:

• Direct Interactions: Here, we directly collect personal data from you when you interact with us through our website, emails, online chats, social media, and more

•Automated technologies or interactions: In interacting with our website or application, our systems will automatically collect Technical and Usage data through the use of cookies, tracking pixels, and server logs.

• Other third parties: We might obtain your personal data from other third parties, which might include Personal Data provided by various ecommerce platforms (Shopify) and advertising networks.

We are only allowed to collect and store your information for those situations when the law permits. We set out below what our justification is:

• Performance of a contract: This is necessary for us to process and complete the order you have made, including payment.

• Consent: If you have opted in to receive marketing communications by email and/or SMS.

• Legal or regulatory obligation: To comply with anti-money laundering legislation or consumer contracts legislation

• Legitimate interests: These interests are necessary to our business in maintaining our relationship with you, promoting our products, and providing our services.

We will only use your personal information for the purposes that we collected it for, unless we reasonably believe that we need to use your personal information for another reason that is compatible with the original purpose. If we wish to use your personal information for a new purpose that is unrelated, we will notify you about this.

In cases where there is a statutory necessity for collecting certain data about you and, in turn, you fail to provide us with that data, we may not be able to perform a contract (e.g., to deliver certain services or goods).

We have appropriate security measures in place to ensure that your personal data is not lost, used, or accessed without authorization. Moreover, all personnel at VYBN who have access to your personal data will do so at our instruction only and they are under a duty of confidentiality.

We will not retain your personal data longer than reasonably necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

We might share your personal data with the following third parties:

• Third-party e-commerce providers (Shopify).

• Operational companies such as delivery couriers and warehouse providers.

• Third-party payment vendors (Stripe, Pay Pal, Apple Pay, etc.)

• Marketing and Advertising Providers like Klaviyo, Google Ads, and Meta.

• Professional advisers including lawyers, bankers, and insurers.

• Law enforcement or regulatory agencies when required by law.

If we need to transfer your data outside of your home jurisdiction, we ensure it receives essentially equivalent protection by ensuring at least one legal safeguard is implemented, such as adequacy regulations or standard contractual clauses.

You have the following rights in respect of your personal data:

• The right to request access to your personal data.

• The right to ask us to rectify inaccurate data.

• The right to request the erasure of personal data.

• The right to object to or restrict processing.

• The right to withdraw consent at any time.

You can stop direct marketing communications from us at any time by:

• Clicking the ‘unsubscribe’ link in any email.

• Texting ‘STOP’ in response to any SMS message.

• Contacting us directly via email.

Our website uses cookies to distinguish you from other users and improve your experience. You can set your browser to refuse all or some browser cookies, but note that some parts of our website may then become inaccessible.

Our website may contain links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

If you are unhappy with how we have used your personal data, please contact us first so we can resolve your concerns. You also have the right to lodge a complaint with your local data protection authority.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.